Legal

Terms of Service

The agreement between you and Verbunk, written so a worker can read it. Last reviewed 2026.

Before launch: this document states what the product actually does, checked against the schema. The commercial and liability positions in sections 10 and 12, and the governing law in section 13, need a qualified adviser in each operating jurisdiction. The entity details in section 1 must be completed.

1. Who you are agreeing with

Verbunk is operated by [legal entity name], registered at [registered address], company number [number]. Write to [contact address] about anything here.

These terms apply the moment you create an account or use the product. If you are using Verbunk on behalf of an organisation, you are confirming you are allowed to accept these terms for it.

2. What Verbunk is, and what it is not

Verbunk is software that staffing agencies and event teams use to plan a workforce: to describe what an event needs, offer shifts, brief people, record who arrived, approve hours and report on delivery.

Verbunk is not your employer and is not an employment agency. We do not engage you, we do not offer you work of our own, and we do not decide what you are paid. Where a shift is offered to you, it is offered by an agency using Verbunk, and your engagement — employment, worker status, self-employment, whatever it is — is between you and that agency under the law that applies to it. Nothing here creates any relationship of employment between you and Verbunk.

3. Accounts

There are three kinds of account and they see different things.

A worker account is yours personally. An agency account belongs to an organisation, and the people in it hold roles that decide what they can do. A client account belongs to an organisation booking staff, and sees the readiness of its own events and nothing else.

You must be old enough to work lawfully in the place the work happens, and old enough to hold an account under the law that applies to you. Keep your details accurate — a wrong phone number is how somebody misses a shift. Keep your credentials to yourself and tell us if you think somebody else has them.

Sessions can end before you expect them to. Changing what an account is allowed to do ends its existing sessions on purpose, so a permission that was removed is removed everywhere and not only on the next screen.

4. Work, and what is not promised

Holding an account does not entitle you to any work. What you are offered depends on what agencies and their clients actually need, on the role, on where and when the work is, and on whether you meet what the role requires. There may be no offers at all for long periods. That is not a failure of the service and it is not a breach of this agreement.

Some work cannot be offered to you until you are verified and until the licences or certificates the role requires are on file and valid for the day of the work, not merely valid today. A licence that lapses before the shift ends does not qualify you for it. This is enforced when the assignment is made, not left to somebody to notice.

Accepting a shift is a commitment. Not turning up affects what you are offered afterwards, and section 8 explains what you can do about that.

5. Hours and pay

Hours are recorded against the shift, submitted, and approved by the agency in order. An approved record is not edited. If something was wrong, a correction is issued that supersedes it and both stay visible, because a timesheet that can be quietly rewritten proves nothing to either side.

You are paid by the agency that engaged you, on the terms it agreed with you. Verbunk calculates and presents what the agency's own rules produce and shows you the rate before you accept a shift, but we do not hold your wages and we are not the party that owes them. If you are not paid, your claim is against the agency; tell us as well, because we keep the record that shows what was worked and approved.

6. Verbunk never charges a worker

No fee, ever, for anything. Not to hold an account, not to see shifts, not to be verified, not to be paid sooner, not for priority in a queue. Where a check costs money to run, the agency pays for it, and the free ones we carry ourselves.

This is not a pricing decision we might revisit quietly. ILO Convention 181 Article 7 prohibits a private employment agency charging workers fees or costs, directly or indirectly, and it is implemented across the EU. If anyone ever asks you to pay Verbunk for anything at all, it is not us.

7. Acceptable use

Use Verbunk for the work it is for. Do not use somebody else's account or let anyone use yours. Do not upload a document that is not yours or is not genuine. Do not claim a qualification you do not hold — this one is not a technicality, because the role that asks for a licence asks for it for a reason and somebody's safety sits behind it.

Do not try to reach data belonging to another organisation, another event or another person, and do not probe the product for ways to. Do not scrape it, resell access to it, or automate against it beyond ordinary use. Do not use it to harass anyone.

Do not put special-category data into a free-text box. Health, beliefs, political opinions, trade union membership, sexual life, or anything else in that class does not belong in a note about a shift — not yours and not anybody else's. The product refuses this at the database rather than trusting a screen to prevent it, so an attempt is likely to fail loudly. Do it deliberately and repeatedly and we will suspend the account.

8. Automated decisions, and your right to a person

Verbunk ranks candidates for a shift, forecasts whether an event will be staffed, and computes a reliability figure. Every one of those comes with a plain-language explanation of the reasons, and a person can override any of them.

If a score affects the work you are offered, you can challenge it. A named person reviews it, the outcome is recorded with its reasons, and you are told what was decided. You do not need to give a reason to ask, and asking costs you nothing and is not held against you.

9. Your data, and what we do with what you put in

What we hold and why is in the Privacy Policy, which forms part of this agreement. Two things belong here as well.

You keep whatever rights you have in the documents and information you upload. You give us permission to store and process them for the purpose of running the service, and to show them to the agency that needs them, and to nobody else.

Some records outlive your account on purpose. An approved timesheet and a signed record that a shift was delivered are somebody else's evidence as well as yours, so deleting your account replaces your name in them with a stable pseudonym rather than destroying the record. Where a legal obligation or a live dispute requires it, a record can be held until that closes; the hold is recorded, has a stated reason, and ends.

10. What we promise about the service, and what we do not

We aim to keep Verbunk available and correct, and we say so honestly when it is not. We do not promise it will never be unavailable, and it is not a system for anything where a failure would put someone in danger. Do not use it as the only way to reach people in an emergency.

Verbunk shows you what the people using it have entered. We do not warrant that an agency's description of a shift, a rate, a venue or a requirement is accurate, and we are not responsible for what an agency or a client does with the product.

[For counsel: exclusions, the limitation-of-liability cap, and its carve-outs for death or personal injury, fraud and anything that cannot lawfully be limited, are to be drafted here. Nothing in this document should be read as limiting a consumer or worker right that cannot be limited by agreement.]

11. Suspension and ending your account

You can close your account at any time from inside the product. Section 9 explains what survives it and why.

We can suspend or close an account that breaks section 7, that puts other people's data at risk, or that we are required to act on. Except where the risk is immediate or the law prevents it, we tell you what happened and why, and you can respond to a person.

An agency can stop offering you work at any time. That is its decision, not ours, and closing your Verbunk account does not settle anything outstanding between you and it.

12. Agencies and clients: the commercial terms

If you use Verbunk as an organisation, the fees, the term, the notice period and the service commitments are in the order or agreement you signed with us, and that document governs where it differs from this one.

You are responsible for your own users and for what they do with the product, for having a lawful basis to put worker data into it, and for the accuracy of what you tell workers about the work. Where we process personal data on your instructions we do so as your processor, under the data processing terms that form part of your agreement.

[For counsel: payment terms, suspension for non-payment, the data processing addendum and any service level are to be drafted or cross-referenced here.]

13. Changes, and the law that applies

If these terms change in a way that affects you, we will say so in the product rather than quietly reposting the page, and we will tell you before the change takes effect. If you do not accept the change you can close your account.

[For counsel: governing law and the courts with jurisdiction, per operating jurisdiction, together with any mandatory consumer or worker protections that override a choice of law.]